Claims TEST v2

What to do when you need to make a claim

If an incident occurs with your property, you must report it as soon as possible to your Kerry London claims contact. Quickly notifying us of an incident will help us to control the costs of your claim. Our claims team will then support and guide you throughout the process.  

Send us this information to help us process your claim

• Date the incident occurred
• Photographs of any damage as evidence to support your claim
• Address where the incident occurred 
• Details of the incident 
• If possible, provide proof of potential costs and the impact on your business
• Details of other involved parties 
• Occupancy and use of the property at the time
• Crime reference number and details of the police authority involved (if applicable)
• Copy of any CCTV (if available)
• VAT status and bank details for reimbursement

Next steps

Your Kerry London claims contact will manage your claim for you and provide regular updates until the claim is settled. Insurers often appoint loss adjusters, builders, decorators, and surveyors to assess the damage and organise repairs.

If you have experienced a major loss like a flood or fire, our specialist in-house claims team will talk you through the process, including organising repairs and timescales for settling your claim.

What to do when you need to make a claim

What to do when you need to claim on your insurance

If an employee or member of the public is injured on your property damage, please notify us as soon as possible. Our claims team will then support and guide you throughout the process. 

Send us this information to help us process your claim

• CCTV footage of the incident (if applicable)
• Accident record and internal incident report
• All third-party correspondence, including letters or legal proceedings in connection with the incident, should be sent to us immediately for response because they could form part of legal proceedings later
• Talk to us about reporting the incident to the relevant authority. You can check which authority here: https://www.hse.gov.uk/contact/authority.htm
• Statements from witnesses 
• Photographs taken after the accident
• Risk assessments
• Employee training and personal protective equipment
• Maintenance records
• Wage details (for employers’ liability) for thirteen weeks before the accident 
  Employee training records/personnel file, including induction programme
• Sick Notes

Next steps

Your Kerry London claims contact will manage your claim for you and provide regular updates until the claim is settled. Insurers often appoint professionals to assess the claim and determine how to settle it as quickly as possible.

What to do when you need to make a claim

Please contact our claims team before anyone else and especially before incurring additional costs of taking any professional or legal advice. They will guide you through the most efficient way to manage the claims process.

Send us this information to help us process your claim

• Report your claim immediately. Some policies require you to notify us within a few days
• Report incidents, including HSE/HMRC investigations, allegations of professional negligence, and employee disputes.
• Your thoughts regarding liability 
• Claimants’ details 
• The date you first became aware of the claim
• Background information/brief chronology of events
• The potential cost of the claim 

Next steps

Your Kerry London claims contact will manage your claim for you and provide regular updates until the claim is settled. Insurers often appoint professionals to assess the claim and determine how to settle it as quickly as possible.